Hi sakurapropertyse,
Welcome to the Community. It's important that you access the invoicing function to track your books. QuickBooks Online is a great program that gives you the ability to easily track sales and expenses. I'd be glad to help.
I encourage you follow these steps to troubleshoot the issue you've described.
- Change the Wifi data connection on your device to 4G (varies by device).
- Close and restart the app.
- Clear app data. To do this:
- Open your device Settings.
- select Apps (varies by device).
- Choose QuickBooks app from the list, then select Storage.
- Select clear data.
- Power down and restart your device.
- Uninstall and reinstall the app.
If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account. Here are some options available to reach out to our team.
- Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
- Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Let me know if you have any questions, I'll be happy to help.