There are several reasons why you may be unable to add an invoice tax rate using the mobile app, Marie. Your application might be outdated, or there is excessive activity on your phone that triggers this error.
Before we troubleshoot this issue, I'd like to know if an error message appears every time you perform this task in the app. This will help us direct you to the exact way to resolve it.
While waiting for your response to this, let us clear the data of your app to refresh its system. Here's how:
- From your phone settings, go to the Apps section.
- Find the QuickBooks App and click it.
- Locate the Clear Data option to refresh the app.
- After that, restart your device.
Then, try to add the tax rate to your invoice. If the issue persists, uninstall the app and reinstall it. You can check this article to make sure you can download the correct one based on your phone model: How to download the QuickBooks Online mobile app.
In the meantime, you can log in to your account using a web browser and add the tax rate there. This will make sure that you can achieve your goal while we are fixing your QBO mobile app issue.
We are all ears with your concerns about adding a tax rate to your invoice. Just leave a comment below for additional questions.
