When a client pays an invoice using a credit card do they get charged a service fee?

Hi there,

Thanks for connecting with us here. QuickBooks is a user-friendly platform that helps you receive payments from your customers with ease. I'll be happy to provide the information you need so you're on the right track. 

QuickBooks Online payments charges a service fee of 2.9% $0.25 per transaction per transaction. The taxes are already included in this transaction. I encourage you to learn more about the rates and breakdowns for using QuickBooks Online Payments using this link here. 

Let me know if this info helps by leaving a comment below. I'll be a message away in case you need anything else. Otherwise, I wish you a great rest of the day!

I turned on credit cards for my clients in QBO but how do I automatically add the processing fee if they choose the credit card option?

Hello user67202. Congrats on turning on Online Payments on your account! I'll be happy to share more info so you're on the right path with achieving your QuickBooks goals. The fee in question is already automatically added when they choose to pay using a credit card. Let me know if you have other questions. I'm here to help. 

Hi James and thank you but there are no fees adding to these invoices.

Customers are paying by credit card and only paying the invoice value....no service charges are automatically added

I just started with Quickbooks online, but it would appear that you just have to eat the credit card charges. And perhaps start to charge more to make up for the inevitable surge in credit card charges vs. bank transfers, since it is easier for the clients to just use their credit card. 

Good evening, user12341234.

I appreciate you turning to the QuickBooks Community for support!

QuickBooks Online Provides the option to create and add a service fee to your customers invoices in order to make up for the credit card fees when using the Payments feature.  Here's how;

1. Go to "Settings" and select "Products and services"

2. Hit "New", then select "Service"

3. Enter a service name 

4. From the "Category"  dropdown, select the category that best describes the fee.

6. Hit "Save and close".

Note: If you don't charge a standard fee, you can change the fee amount on the invoice.

You'll now be able to add the service fee on the invoice.

If you have any other questions, feel free to reach out here.