You can consider accessing QuickBooks Online (QBO) in a different browser or using incognito mode, Tano7771. I can help you perform browser troubleshooting to ensure that your invoice will preview perfectly.
If you're using the web, we can check for browser-related issues. Let's start with accessing your account in a private/incognito window, as issues like previewing invoices can caused by accumulated cache.
To save your time, please use either of these shortcut keys:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
Once done, try opening and previewing your invoice again to see if the issue remains. If everything works correctly, clear your cache so the system can refresh. If the problem continues, please use a different supported browser.
On the other hand, if you are using the QuickBooks Mobile app (Android), we can clear your app data on your mobile device to reset the app to its default state.
To do this, follow these steps:
- Open your device Settings.
- Select Apps (varies by device).
- Choose the QuickBooks app from the list, then select Storage.
- Select clear data.
If the issue remains, I recommend uninstalling and reinstalling the mobile app to ensure you get the latest version of the QuickBooks app.
Moreover, if you're using the QuickBooks Mobile app (iOS), I recommend contacting our Live Support Team. They have the necessary tools to investigate the root cause of the problem and can provide assistance through screen sharing for real-time guidance in QuickBooks.
For more information on potential causes of blank pages, you can check out this article: QuickBooks Online doesn't load correctly or has blank pages.
Furthermore, when you're ready to send your invoices, this material can help: Send an invoice to a customer in QuickBooks Online.
We're committed to addressing every concern effectively to ensure resolutions are achieved. Feel free to reach out to the Community if you need further assistance—we're always here to help!
