Glad to hear from you again. Sometimes it's easy to forget when to apply a credit to your invoice and I'd be happy to help with that.
Based on what you've described, it sounds like you've got the Automatically apply credits setting on. To check if you've got it on, follow the steps below:
Once you've removed this feature, you'll start getting a notification in relation to a credit that's applicable to the invoice. Give this a try and if you need further assistance, don't hesitate to reach out to our support team using this link.
I appreciate you checking. At this point, I recommend contacting our support team so one of our specialists can share your screen and provide the support you need. Here's a link with the contact details.
I have already called in about these problems and was on the phone for over an hour for this specific issue with no results but them suggesting I send in the feedback and what to provide to show the problems and they cannot find a solution. And I did the glance with the agent on the phone every time I called in so there was no chance of misunderstanding of what the issue was. So your recommendations of calling in again is just sending me back in a circle to a person who can't help me and will just recommend that I send in feedback. This has been by far my most terrible experience I have had with a customer service. No one can answer these simple questions. This is an accounting software so why are there these very fundamental problems with it???? And why can't anyone provide a solution???? Very disappointed with my move to QB Online. Wished I stayed with Desktop. I'm beyond frustrated with the lack on knowledge of the support team and the terrible results of this software.
Hi there. I want to make sure you get the support you need with this. I'd like to take a look at your account but since this is a public community, I won't be able to receive account specific information. I know you've spent a lot of time on this and your time is precious. I've also responded to your other similar Community post. You're more than welcome to reach out to us via Chat, Facebook, and Twitter using the contact details:
Chat: Click Contact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Our priority is to get you over this current hurdle so you can focus on doing what you love.