Hey there, brad_c_s.
Thanks for taking the time to join us here in the Community. I'd be happy to help.
Sometimes browsing data can accumulate and prevent the software from doing what it is supposed to do. I suggest opening your QuickBooks account in a private browser to see if you get the same results. Here are some shortcuts you can try depending on the browser you're using:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Ill be on standby!
