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Why does my invoice come in as already paid when I create it?

I am trying to create a new invoice for a client the same way I do for everyone else, but it keeps showing as PAID when I hit save and send. What is happening?
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QuickBooks Team

Why does my invoice come in as already paid when I create it?

Hello g-style-ist-gmai,


Welcome to Community!  Creating invoices in QuickBooks Online can be done seamlessly.  However, having them automatically paid before sending them to your customers is concerning.  I would be happy to provide some insight here!


QuickBooks Online provides an automated feature that applies credits to the next invoice created.  This is likely the cause for your newly created invoices showing as paid.  However, if you feel this feature isn't beneficial to your needs, you can disable it and manually apply credits to your customer forms.


Here's how:


  1. Go to your Settings ⚙ and select Account and Settings
  2. Open the Advanced tab
  3. Press the Edit  for the Automation section
  4. Turn the toggle switch to the off position, next to Automatically apply credits
  5. Hit Save, then Done.


To remove the payment applied to the invoice, follow these steps:


  1. Highlight the Sales tab
  2. Select Invoices
  3. Locate the invoice in question, then click to open
  4. Press the link under the PAID status. It usually reads 1 payment 
  5. A popup window appears, click the link under Date
  6. On the Receive Payment page, scroll down and hit the Clear Payment button
  7. Save and close when finished.

                                                                                                            See this article for more information on how to create and apply credit memos or delayed credits in QuickBooks Online.


If you have any other questions, please feel free to reach back out.  We would be glad to help!

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