Does anyone know what’s happening with the Quickbooks app and taxes? Its not showing taxes in my totals and when I go to edit an invoice, HST option is no longer there.

scott_stevens-li · ‎June 14, 2024

Just isn’t there. Only allows to pick between zero or exempt. It is even deleting the hat tax code that I had put in on the computer if I try to edit it on the app.

Trish_T

Hi scott_stevens-li,

Thanks for reaching out to us here. Missing sales tax rates in the QuickBooks Online mobile app can be quite concerning. I would be glad to help!

Let's begin with clearing your app data to refresh the system and remove the older files that can cause unexpected behavior. Here’s how to do it on different mobile operating systems.

iOS

1. Go to Settings, then tap General

2. Tap iPhone Storage, then tap the QuickBooks Online app

3. Tap Offload App
This will free up the storage without deleting your app's documents and data.

Android

1. Go to Menu ☰, then tap More Options ⋮.

2. Tap Settings, then Refresh Data

3. Tap YES to confirm.

If the issue persists, I recommend uninstalling and reinstalling the app. This is to ensure the version you'll be using is updated.

Should you require additional assistance, please don't hesitate to contact us. It would be our pleasure to work with you in real time, and review the issue in more depth from our end.

If you have any other questions or concerns, feel free to reach out. We would be happy to assist!

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Does anyone know what’s happening with the Quickbooks app and taxes? Its not showing taxes in my totals and when I go to edit an invoice, HST option is no longer there.

Does anyone know what’s happening with the Quickbooks app and taxes? Its not showing taxes in my totals and when I go to edit an invoice, HST option is no longer there.

iOS

Android

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