GST/HST Summary Report doesn't show installments

Hi joe-diadamo,

Welcome to Community!  It's important that your sales tax payments are recorded accurately in QuickBooks Online.  I'd be happy to provide some insight here!

When you set up Sales Tax in QuickBooks Online, the associated accounts will be automatically created in your chart of accounts.  However, it sounds like you may have created another sales tax account.  If this is the case, you'll need to move the associated transactions from the account you created, to the default sales tax account created by QuickBooks.  To do this, you can create a journal entry or merge the accounts.

If you experience the same outcome, please don't hesitate to contact us outside of Community, for personal assistance.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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If you have any other questions, please feel free to reach back out.  We'd be glad to assist!

Thanks for the quick response.  Yes, I have a new sales tax account in the chart of accounts. What is the name of the default sales tax account created by QB?  I can't seem to find it by searching on account name.

Hi joe-diadamo,

QuickBooks Online will create the GST/HST payable and suspense accounts when you turn on the sales tax feature.  To learn more about default and special accounts click here.

Let us know if you have other questions.  We're here for you!

Hi. That link lists many default and special accounts but does not list the account used for sales tax.

Hello joe-diadamo. Thanks for getting back to us. I'd like to make sure I'm on the same page as you. Could you elaborate more about the goal you're looking to achieve in QuickBooks so I can help steer you in the right direction? 

Hi. I'm running the "GST/HST Summary Report". It correctly shows the GST/HST I have collected via invoices and the input tax credits, but it doesn't show the GST/HST installments I have made. Specifically, line 110 on the report has 0 even though I have made GST installment payments. 

I created a new account to track GST installments - I would like the GST/HST reports to consider that account. 

Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and have a visual reference of what you're seeing. You can get in touch using the details below:

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

You're more than welcome to keep me posted on how you make out. I'll be one message away. 

Hello, I'm currently running the "GST/HST Summary Report." It accurately displays the GST/HST I've collected through invoices and the input tax credits. However, I've noticed that it doesn't reflect the GST/HST installments I've made. To be specific, line 110 on the report is showing a 0 balance even though I've made GST installment payments.

I've taken the step of creating a new account to track these GST installments, and my request is for the GST/HST reports to incorporate and consider this account in their calculations.

Hey there Emavo,

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.

Thanks for your appreciation..