Hello info1437,
Welcome back to the QuickBooks Community! Making sure your customers see the full amount that is owed is vital, so I want to ensure that QuickBooks Self-Employed is working correctly when you're emailing invoices to your customers. I'll guide you on how to get this worked out.
It's good to hear that the sales tax is calculating when you view it in QuickBooks Self-Employed, so now it's just a matter of making sure that the forms sent to your customers also include the tax amount. The first thing I recommend is troubleshooting. If you're using a browser, clear your browser's cache or try a private browser, then send a test invoice to see if the same issue occurs. If you're using the mobile app, you can uninstall and reinstall the app to try to resolve the issue. Please note that while the article I linked for clearing browser cache references QuickBooks Online, you can still use it here because it's more about the browser than the product.
Should the error persist, I recommend connecting with our dedicated QuickBooks Self-Employed team to work through this further. It may be an issue that we need to alert out engineering team about, and if that's the case, they can gather the details from you to go about that. Here's how to connect with the support team.
- Select the Assistant feature.
- Type and enter "talk to human" in the chat box.
- Follow the prompts.
We're here to get you back on track, so don't hesitate to reach out! Have a great day.
