Hi geometrydesign1,
Welcome to Community! It's essential that you have a record of your sales tax payments in QuickBooks Online. I'd be happy to help!
If you haven't done so already, I suggest clearing cache on your browser. Log into your QuickBooks account in a private or incognito window to see if you get the same result. In addition, I recommend trying other browsers and proceed by following these steps;
1. Open Taxes from the left menu and then Sales tax
2. Select the tile for the Sales Tax Agency
3. Open the Payments tab
4. Select the Filter and enter the Type
5. Use the ▼ dropdown menu to select a Date range, or select Custom to choose the desired dates
6. Hit Apply
For additional assistance, please contact us outside of Community. We'd enjoy the opportunity to work with you in real time and assist with accomplishing your QuickBooks Online Sales tax goals as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Be sure to reach back out if other questions come to mind. We'd be glad to assist!
