Hello vnwind,
Welcome to the QuickBooks Community. Your banking is a crucial part of your business and it's essential you're able to use it without running into issues such as the one you've described above. I'll be glad to steer you in the right direction from here.
Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details:
- Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to keep me posted here. I'll be one message away in case you need anything else.
