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CDB-too
Level 2
posted
‎September 10, 2023 05:52 PM
last updated ‎September 10, 2023 2:52 PM

Why does the BC PST Filing Commission get recorded as a negative income in QBO, when it recorded as positive income in QBDT?

I collect and submit PST in British Columbia. When I submit my PST I am able to claim up to $22.00 as a filing commission. This is recorded on the PST Filing page as an adjustment in Box C. When I processed my PST filing in QBDT, the adjustment was recorded in my PST Filing Commission income account as a positive value. However, when I make the same adjustment in QBO, the income is recorded as a negative value.

I am in the process of reviewing my Fiscal Year End P&L, and find that my income has been reduced by the amount of my filing commission. I need to know how to resolve this (ie: record the income as positive), and i need to know how to fix the problem so that the income is recorded properly.
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3 Comments 3
JamesM4
QuickBooks Team
QuickBooks Team
‎September 11, 2023 10:07 AM

Why does the BC PST Filing Commission get recorded as a negative income in QBO, when it recorded as positive income in QBDT?

Hello CDB-too,

 

Welcome to the QuickBooks Community. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

 

In order to get the resolution you need in a timely manner, I see you benefiting more by contacting our support team again outside of the Community preferably via phone. A specialist will be able to share your screen and help get you back on track. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.

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Hanna23
Level 1
‎October 24, 2023 04:52 PM

Why does the BC PST Filing Commission get recorded as a negative income in QBO, when it recorded as positive income in QBDT?

Hi 
I have same issue. Could you please tell me how to fix it?

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JamesM4
QuickBooks Team
QuickBooks Team
‎October 24, 2023 05:32 PM

Why does the BC PST Filing Commission get recorded as a negative income in QBO, when it recorded as positive income in QBDT?

Hello Hanna23. Thanks for chiming in on this thread. Have you been able to get in touch with our phone support team in regards to this issue? 

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