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Clearwater Bookkeeping
Level 1

Why is there a balance in my HST account immediately after filing? How to I fix this?

1 Comment 1
QuickBooks Team

Why is there a balance in my HST account immediately after filing? How to I fix this?

Hi Clearwater Bookkeeping,


Thanks for reaching out in the Community! QuickBooks is a versatile program that enables you to get your work done faster. I'll be happy to point you in the right direction.


In QuickBooks Online, a balance in your HST account immediately after filing could be due to a few reasons:


1. Transactions Edited After Filing: If transactions that were part of a previous filing were edited, the difference in the tax amount will affect your next filing in the form of an exception in a previous filing. The system warns you about this when you try to edit a reconciled transaction.

2. Incorrect Filing Period: Ensure that you’ve filed for the correct period. If you’ve filed your taxes before, you can manually change the filing date by clicking the Taxes tab on the left menu > Sales Tax > Prepare Return and adjust the dates accordingly.

3. Adjustments Needed: Sometimes, adjustments may be needed if you owe less or more sales tax. You can select an account from the Adjustment Account drop-down menu and enter the adjustment amount in the Amount section.

If you’re still seeing a balance in your HST account after checking these potential issues, I encourage you to contact our support team so they can assist you further with this. Here are our contact details:

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.


I'll be one message away in case you need further assistance.

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