Free 18 month resulting in charge to my credit card

Anonymous · ‎April 11, 2019

I I just signed up for the 18 month free trial with quick books self employed and then when I was paying it my credit card, I realized there was a 1 dollar charge on my card and under my account it said that the next billing date was in one month. What is the $1.00 charge for?

LauraAB · ‎April 11, 2019

Hello Ldudette,

It's great to hear that you're on top of your credit card charges and checking for anything unexpected. I also love that you're taking advantage of a free trial as it's the perfect way to discover what the program can do for your business.

QuickBooks' free trials are only offered for 30-day periods, so I'd like you to get in touch with the QuickBooks Self-Employed team to confirm your trial/subscription as well as the $1 charge that you're seeing on your card. That team will have the ability to look up your account and see what you've signed up for. Reach out to them by visiting our Contact Us page and clicking QuickBooks Self-Employed. Once you've sent your request, someone will be in touch within one business day.

All the best to you. :)

Anonymous · ‎April 15, 2019

I changed my payment method today and i also got 1.00 charged. Please explain what this charge is for

Anonymous · ‎April 16, 2019

Hello, medulla2801.

To further investigate the charge, we’ll need to pull up your account information. To do so, I’d recommend contacting our support team to perform the investigating process on a private environment.

You can reach them through this article: https://help.quickbooks.intuit.com/en_CA/contact

Please visit us again if you have other concerns about QuickBooks.

noid1 · ‎June 12, 2019

I also have been charged a $1 fee for the 18 month free trial

SarahannC · ‎June 12, 2019

Hi there, @noid1.

That's good to know that you're able to experience our free trial service. You can check this article on how to understand your subscription rates and charges.

I recommend contacting our QuickBooks Support Team about this charge. They'll have to pull up your account information and gather data or any information to investigate further. We always want to keep your account safe and discuss this in a private way.

Here's how:

Click Help (?).
Click Contact us.
Enter a short description of your concern.
Then, click Let's Talk.
Click Get a callback.
Enter your contact information.
Select Call me.

Visit this thread anytime for more concerns. I'd love to help you always.

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Free 18 month resulting in charge to my credit card