Hi there,
I'm so happy to hear that you're subscribing to Payroll in your QuickBooks Online account! This is going to make running payroll a breeze, and having everything in one place means you'll stay organized and on top of your books. It's important that the set-up process goes smoothly for you so you can get down to business. I'd be happy to help get you back on track.
What you've described in regards to a 'spinning wheel' sounds like a browser-related issue. Don't worry, there's a few troubleshooting steps you can try that are likely to help you sort this out.
First, try clearing your browser's cache and cookies. These are the stored Internet files that build up over time, and they can cause bugs in QuickBooks Online and other sites. To clear this from your browser, follow the steps listed here: How do I clear my browser cache and temporary Internet files?
If you're still running into an issue, try using Incognito mode. Here's an article that explains how to open an Incognito window in Google Chrome (the recommended and preferred browser for QuickBooks Online), and why it's beneficial: How to use Incognito Mode.
If the spinning wheel persists, try using a different browser all together.
I hope this helps. If you have any other questions, or if the issue is ongoing after trying these steps, please feel free to reach back out in the comments section.
Have a great day!
