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Nathalia-Midlej-Rocha-Velame
Level 1

Employee keeps being clocked out automatically after working for 30 min. Nothing wrong with his profile. It happens only to him. Can someone shed a light?

He tried both clocking in online and using our tablet.

1 Comment 1
EmanE17
QuickBooks Team

Employee keeps being clocked out automatically after working for 30 min. Nothing wrong with his profile. It happens only to him. Can someone shed a light?

If your company settings require GPS to be turned on while your employee is on the clock, and the employee turns off location services while clocked in, they will automatically be clocked out and prompted to turn location services back on to clock in.

 

Meanwhile, if your company settings do not require GPS to be used, you can disable that setting for your employee.

 

Here's how:

 

  1. Log in to QuickBooks Time.
  2. Go to My Team and select the specific employee.
  3. Select the Location menu in the Team Member Details window, and disable the radio button for Required.
  4. Once done, click Save.

 

To learn more about geofencing and GPS tracking with QuickBooks Time, please check out this article: GPS tracking and geofencing FAQs for employers.

 

Feel free to click the Reply button below if you have any questions.

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