Hi Jonathan B,

When there's a disconnect between your financial institution and QuickBooks Self-Employed, the best course of action is to manually import your transactions.  This will ensure your books are accurate and up-to-date.  

If you have any other questions or concerns, please don't hesitate to contact us outside of this forum.  It would be our pleasure to work with you personally, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

Should any other concerns or questions come to mind, touch base with us again.  We would be glad to assist!