Hi Jonathan B,

You may have an issue finding or connecting to your bank if:

• Your bank has multiple names on our list. 
• Your bank does not connect to all types of accounts (for example, personal accounts vs business accounts).
• Your bank is not a participating financial institution.

In addition, you can request support for you bank, by following the steps here.  If you continue to experience the same outcome, please contact QuickBooks Self Employed support, so they can escalate it for further investigation, if needed.

Feel free to touch base with us again, if you have other questions or concerns.  We would be glad to help!