Hello kiran10,

Thanks for messaging us here. It's important you get the help you deserve as a loyal QuickBooks customer. Rest assured, I'll be happy to steer you in the right direction so you can continue to focus on your work with peace of mind.

Normally, when you request for a refund through our refund portal, a response if given whether it's approved or disapproved. To make sure I'm on the same page as you, were you provided a reason why the request hasn't gone through? Ultimately, you'd have to contact our support team outside of the Community for further assistance. This ensures your account info remains private while you get the assistance you need. 

In the meantime, feel free to ask other questions in the comments below. I'll be one message away in case you need anything else.