Hi there and welcome to the Community!
Using QuickBooks Online is a smart way to track your business' income and expenses. I love that you're making use of all the awesome features that this small-business accounting software comes equipped with. Ensuring that transactions only pull into your account or get entered once is important, as duplicate entries can lead to problems down the road. Let me go over how you can fix the duplicate income entries.
It seems to me like you're probably using the Bank Feeds to pull your income and expense transactions directly from your bank account. This makes entering your transactions a breeze, but sometimes duplicate transactions can pull through. Knowing how to handle those duplicates is essential. Here's how:
- From the Banking or Transactions menu, choose the account that you have duplicate income transactions appearing in.
- Locate the duplicate transactions and select the corresponding checkboxes.
- Hit Exclude to remove these transactions from the For Review tab.
Now these transactions won't be considered and will be designated to the Excluded tab of the Transactions or Banking menu. If at some point you realize you excluded a transaction in error, or if you'd like to categorize one or more for another reason, you can simply navigate to the Excluded tab. Hit Undo in the Action column to send the transaction back to the For Review tab to be categorized. It's as easy as that.
If this doesn't quite hit the mark, please get back to me with some additional details to clarify the problem. My priority is ensuring that you're able to do the most accurate bookkeeping possible with QBO. Take care, and don't hesitate to get in touch as more questions come up.
