Hey there christellindstro,

Thanks for reaching out to us here. QuickBooks Online is a great software to have. It allows you to connect your bank accounts so that your transactions are downloaded into the system. It's important that your transactions are being updated correctly. I can provide some information.

It may be browsing data on your system that is preventing the software from downloading the transactions correctly. Here are some steps to resolve issues that are caused by browsing data:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device
• Uninstall the QuickBooks Online App, and re install it.

If your still experiencing the same issue, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the appropriate tools to create a ticket if they see fit. You can reach them by using one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

You can also check the Get help with QuickBooks products and services article for the support hours.

If you have any other questions, feel free to reach out here.