Hi PBKAseltine,

Thanks for getting back to us here.  The investigation is ongoing, although I'm unable to provide an ETA for resolution.  However, you can be set up to receive status updates to your email, by contacting our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.

If any other concerns come to mind, touch base with us here.  We'll be close by!