Hi AdminAndrea,

Thanks for getting back to us here.  Your time is valuable and I see much of it has been spent on this ongoing issue.  I encourage you to contact us outside of Community.  Our Customer Care team will have the tools they need to make the necessary changes, so you can proceed with QuickBooks Online Payroll with confidence!  

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Please don't hesitate to ask other questions.  We're here for you!