Hello again grace-g,

It's great to have you with us again. Let's take a look at this multicurrency situation you have going on.

When it comes to multicurrency, there are a few things to consider, such as whether the lower rate is due to currency conversion. If that's the case, you can edit the amount of the transaction entered in QuickBooks to match what you're seeing in the bank, then record the payment..While QuickBooks Desktop does pull from current currency rates, sometimes there are these kinds of differences.

The easiest way to find and reopen a transaction is to go to the Customer Centre through the Customer menu, single click the customer name, and then double-click the transaction to reopen it.

If you'd like a hand with this process or what I've described doesn't fit your situation, please get in touch with support so an agent can take a look at this with you. Check out the following article to learn how to get in touch: Intuit QuickBooks Desktop software support policies

For your reference, here's an article about multicurrency and QuickBooks Desktop: Set up and use Multicurrency

Take care and see you next time. :)