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Replying to:
LouiseG
QuickBooks Team

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Hi there, Tami.  I appreciate all the steps you’ve put into addressing this issue. I understand how important it is to get this resolved efficiently. Let me connect you with the right team to ensure you get the assistance you need promptly.
 

I recommend reaching out to our Live Support team. They’re equipped to examine your account, uncover the issue, and ensure you’re able to restore your portable company file successfully.

Here’s how:
 

  1. Open QuickBooks Desktop and navigate to the Help menu.
  2. Select QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us and provide a brief description of your concern.
  4. Sign in to your Intuit account, enter the one-time code sent to your email, and click Continue.
  5. Choose Chat with Us or Have Us Call You for live assistance.
     

You can review their support hours to determine their availability. 
 

If you have any other concerns, don’t hesitate to reply. We’re here to help.

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