Hi there yenita,
Great question. I'll do what I can to help you get your mileage information. I know it can be useful to keep track of it outside of the program and have it for your records.
When visiting the Trips tab when logged in via browser, there's the option to email the listed trips, as you've described. It may take a few minutes for the email to come through, but when it does, it includes an Excel file with a breakdown of your trips. The columns include Date, Type, Trip Purpose, Vehicle, Start Address, End Address, Distance, Deduction, and Logging Method.
If you're not seeing that email, I recommend starting by double-checking the spelling of the email you typed in. I know sometimes my fast fingers can make for spelling mistakes. It happens!
Another troubleshooting step is to clear your browser's cache and cookies. Take a look at the How do I clear my browser cache and temporary Internet files? to learn how.
In the app, follow these steps to send the log to yourself. It'll have the exact same file.
- Click the small Gear icon at the top left.
- Choose Settings from the menu.
- Go to Reports.
- Pick Mileage log.
- Confirm the Time Frame, Type, and Email.
- Click Send.
To do more troubleshooting, please get in touch with the dedicated QuickBooks Self-Employed team using the same Contact Us link I left for tesscom above. They'll be able to help you get back on track.
Best of luck!
