I see what you're saying. In that case, I'd recommend reaching out to our tech support team so an agent can confirm how the account has been previously linked. Only official financial institutions and banks will be able to sync directly to the bank feeds in QBO, so there's likely a third-party "middle-man" if you will that allows you to connect your Etsy account. An agent can share your screen and provide further direction based on how you've set things up thus far.