Hi stephanie-fieve-,

Thanks for reaching back out with regards to the unapplied payment that you've received from your customer.  The unapplied payment needs to be linked to an invoice, once you've refunded it, it should show the invoice as 'due' again.  Based on your description, it seems the payment was a duplicate and should be deleted. 

To delete the invoice and payment:

1. Go to Sales tab and choose Customers

2. Click on the customer's name

3. On the Transaction List, open the payment you've processed

4. At the bottom, click on More and select Delete

5. Hit Yes to confirm

Repeat the process for the invoices. 

If you need additional assistance, please contact us so we can work together with you in real time and ensure you're able to move on with your daily bookkeeping tasks.

Schedule a Callback: click (?) Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
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Enjoy the rest of your day!