Hi Brocsan. Glad to hear back from you. I want to make sure you get the help you need with this. From here, I'd recommend contacting our support team directly so they can take a closer look at your account and help you get to the bottom of this. You can contact our support team, by calling 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Feel free to ask other questions, I've got your back.