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It's nice to have you back here, @Lukes_mum,
Your set up looks fine. However, PST it is not reflecting the reports, you might want to review the transactions one at a time. There are instances when incorrect sales tax codes are assigned to them or to the item.
To drill down the report, click to open each line item and manually make corrections by adding the correct tax code. If it is set up right, I would do LauraAB's suggestion to contact support for further assistance.
They can review your tax set up and provide an in-depth detail why this is happening. Check out the steps below to get our contact information:
- On your QuickBooks homepage, go to the Help menu.
- Choose QuickBooks Desktop Help.
- Tap the Contact us button.
Please feel free to post an update here on how the call goes. I am here if you need help with QuickBooks. Have a great weekend!