Quickbooks Web Connector issue

JimY · ‎March 03, 2020

I have a client who uses Quickbooks Enterprise 19.0 multiuser, but they also have a third party app that requires some information syncing, so the fix has been to put the Quickbooks Web Connector in place for that component.

This works well, with one issue, & that issue is that you have to have Quickbooks open on the same device that the Web Connector is running on which in this case is the server.

So the issue that comes up is whenever they need to switch to single user mode they need me to remote into the server & shut down quickbooks, & then re-open quickbooks when they are done & then restart the web connector.

This is incredibly inconvenient, & unfortunately nobody has been able to assist me with a fix for this.

They are using: Quickbooks Enterprise 19.0 with Quickbooks Web Connector 2.3.0.36.

I'd really like to put this issue to bed if anyone has any suggestions.

Thank you,

Jim

LauraAB · ‎March 03, 2020

Hello Jim,

Enterprise is a great option for business that need a wider range of features and control over their books, and it's awesome to hear that you're working with your client using this platform as well as Web Connector to make sure all your information is accounted for. I'll do what I can to help you sort this out.

Although Web Connector can be used to connect apps to QuickBooks Enterprise, the troubleshooting we can offer is limited. A tech support agent can help you with making sure it's installed correctly, and may be able to help you work out the best way to install it for your needs. I appreciate the details you've given here, but feel there are more questions to be asked to make sure we're absolutely on the same page with what's going on.

For that reason, I recommend calling QuickBooks Enterprise support. It sounds like you may have already done so, but I'd like for you to give it another shot. With Enterprise, support is included in the subscription price, so there's no extra charge for giving us a call. You can learn more about support hours and options here: Intuit QuickBooks Desktop software support policies

Don't be afraid to get in touch. We're here and ready to help!

View solution in original post

LauraAB · ‎March 03, 2020

Hello Jim,

Enterprise is a great option for business that need a wider range of features and control over their books, and it's awesome to hear that you're working with your client using this platform as well as Web Connector to make sure all your information is accounted for. I'll do what I can to help you sort this out.

Although Web Connector can be used to connect apps to QuickBooks Enterprise, the troubleshooting we can offer is limited. A tech support agent can help you with making sure it's installed correctly, and may be able to help you work out the best way to install it for your needs. I appreciate the details you've given here, but feel there are more questions to be asked to make sure we're absolutely on the same page with what's going on.

For that reason, I recommend calling QuickBooks Enterprise support. It sounds like you may have already done so, but I'd like for you to give it another shot. With Enterprise, support is included in the subscription price, so there's no extra charge for giving us a call. You can learn more about support hours and options here: Intuit QuickBooks Desktop software support policies

Don't be afraid to get in touch. We're here and ready to help!

JimY · ‎March 06, 2020

It seems that the connector in question absolutely requires that Quickbooks is open full time for this to operate properly, which isn't ideal by any means.

However now that I have this as an answer I've marked your reply as the solution, although it seems in this particular case there simply is no solution.

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Quickbooks Web Connector issue