Hi gvrhomesravi-gma.
Being able to invite your accountant into your QuickBooks Online account is a great way to have them make changes and update your accounts whenever you need. I'd be happy to help go over how to have them receive the email.
Sending an invite to your accountant can be done by going to My Accountant>Enter the accountants email and hit submit. If the accountant doesn't receive the email invite I recommend having them follow the steps in this article on how to add emails to their accepted list. Once the Accountant has added the accepted emails you'd need to make sure that they are not showing on your user list before sending the invite again. If they're showing in your list you can delete them by following these steps:
- Sign in to QuickBooks with a user profile that has permission to manage users.
- Select Settings ⚙.
- Select Manage users.
- Find the user you want to delete. Then select the arrow icon in the Action column.
- Select Delete.
- In the confirmation window, select Delete again.
Once they're removed you can resend the invite again. If they still don't receive it try sending it to an email of your own to check if you see the invite.
If this still doesn't work I suggest contacting our support team so they can look into this further. You can reach them by using one of the following methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Have a great day!
