Hey there, smcconnell.
I see you've posted thrice in the Community forum sharing the same issue. With this, my colleague AljhonC has responded to you on the other thread. Please go to this link for the details: https://quickbooks.intuit.com/learn-support/en-ca/account-management/re-anyone-else-having-major-iss....
Feel free to elaborate on your concerns in this thread or the other one. We'll be here to address them.