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Thank you for reaching out about the statement sent with your invoices, @jimrillie. It sounds like you're referring to invoice reminders (often delivered alongside the invoice itself) rather than customer statements.
If this is the case, you might have set auto-send reminders for unpaid invoices. It is why your clients still receive invoice statements, even in situations where payments are in process but not yet reflected in the system.
We can turn this feature off to prevent sending reminders to your clients when invoices are due or approaching their due date, eliminating any confusion. Here's how:
- Log in to your QBO account and go to the Gear icon.
- Select Account and settings, then tap the Sales option.
- Navigate to the Reminders section and hit the pencil icon to edit.
- Turn off Automatic invoice reminders.
- Click Save and Done.
Check out this article to learn more about this entire process: Create and invoice reminders automatically or manually in QBO.
If you're referring to something else, please let me know. Any additional details regarding your situation would help us provide an accurate solution. A screenshot would also be a great help.
Your satisfaction is our priority, and we're always here to support you, @jimrillie. If you encounter any issues while making these changes or have other questions, please don't hesitate to reach out.
