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193514311593432
Level 1

How to resend an invite to a user who was reactivated and synched for time tracking - no option to do so.

 
2 Comments 2
JamesM4
QuickBooks Team

How to resend an invite to a user who was reactivated and synched for time tracking - no option to do so.

Hi there,

 

Welcome to the QuickBooks Community. The program offers the flexibility you need in order for you to manage your work with peace of mind Rest assured, I'll be happy to point you in the right direction so you can get back to doing what you love. 

 

Here's how to re-send an invite to a user in QuickBooks: 

 

  1. Go to Settings ⚙, then select Account and settings.
  2. Select the Company tab.
  3. In the Contact info section, select Edit ✎.
  4. Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address.
  5. Select Save, then Done.

Give this a try and let me know how you make out. I'll be here in case you need anything else.

193514311593432
Level 1

How to resend an invite to a user who was reactivated and synched for time tracking - no option to do so.

That didn't work so I contacted the support team.  You have to use the incognito window, clear cache and cookies, launch QB, type in email address, then select "send a text".  This has worked with both cases of reactivated employees.

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