We can troubleshoot your browser to upgrade your subscription, Samila12.
Before anything else, are you receiving any error messages or prompts while trying to upgrade and the subscription plan you are currently using? Providing additional details, such as a screenshot, would help me assist you better.
If you’re subscribed to a lower plan, such as Simple Start, Essentials, or Plus, you should be able to upgrade anytime. See this article for more information: Upgrade or downgrade your QuickBooks Online edition.
To resolve this, let’s clear your browser’s cache and cookies specific to Intuit. This will eliminate any data that’s causing the problem. Alternatively, you can try using a different supported browser to ensure compatibility and rule out browser-specific issues.
If you have other concerns on upgrading your subscription in QuickBooks, comment below. We're here to help.
