I'm not able to change the email address that I signin with.

I'm following this article: https://quickbooks.intuit.com/learn-support/en-us/update-your-email/change-the-email-address-you-use...

I have tried numerous times to change the email address in the sign in & security section of my Intuit account manager.

When I try to change the email address it says the following:  We need to make sure you’re you first. Refresh the page and try again.

When I refresh the page it says the same thing.

Any help would be greatly appreciated...

Thanks

Hi G1345. Your email is an important method of communication and it's important you're able to update it so you can focus on your business with a clear mind. Rest assured, I'll be happy to steer you on the right path so you can make the necessary changes to your account. Could I have you follow the steps in this article here while using a private/incognito window? If you're still getting the same error, could you send me a full screenshot with the URL of the site showing? Feel free to cover any personal info on the screenshot.