Today, we’ll explore everything that could go wrong with the very first step we take in preparing for year-end: logging in to QuickBooks Online. It seems simple enough, but we know that the universe sometimes has other things in store for us. So, let’s take a look at solving some of the most common issues with logins and passwords, and get you back up and running.
This guide is for users of QuickBooks Online.
What could go wrong: I forgot my sign-in information
There are a few ways to sign in, such as with your email, phone number, or user ID.
Your user ID is typically an email address. If you enter the email address associated with your QuickBooks account, Intuit will send a one-time code to that email to access your account.
If you can't remember which email you used, try entering your phone number. Intuit will text you a one-time code to access your account.
What could go wrong: I’m locked out of my account
If you’ve tried to sign in unsuccessfully too many times, we’ll temporarily lock your account. We do this to make sure it isn’t a bad actor trying to access your account.
After 15 minutes, the hold is removed, and you can simply sign in again with your user ID or email and password.
What could go wrong: I don’t have an account
Follow these steps if you're a new user, or want a separate user account for yourself or your business:
- Go to the Intuit accounts page.
- Select the Create an account link.
- Enter your email address and phone number. Note: If you see This user ID is already taken, you may already have an account. Select the I forgot my User ID or Password link and enter your email address.
- Create a password.
- When you're ready, select Create account.
We'll send you a link with instructions to verify your email address. Then you're all set.
What could go wrong: I can’t sign in after resetting my password
Your old password could still be saved in your browser. If you still can’t sign in, clear the data so you can use your new password. Once you’ve done this, close your browser and reopen it.
What could go wrong: I need to change my email, user ID, or password
Important: Your Intuit Account is connected to all of your Intuit products. Any changes you make apply to all of your Intuit products.
Change sign-in information in the Intuit Account Manager
Follow these steps to change your Intuit Account credentials directly in the Intuit Account Manager:
- Sign in to the Intuit Account Manager. Use your sign-in info for QuickBooks Online.
- Select the Sign in & security menu.
- Select the User ID, Email address, Password, or Phone section.
- Make your changes.
- When you're done, select Save.
Change sign-in information in QuickBooks Online
Follow these steps to change your Intuit Account credentials if you’ve already signed in to your QuickBooks Online:
- From the app dashboard, in QuickBooks Online: Select your profile icon next to Settings ⚙, then select Manage your Intuit Account.
- In the Intuit Account Manager, select Sign in & security.
- Select the User ID, Email address, Password, or Phone section.
- Make your changes.
- When you're done, select Save.
Note: If you changed your email address, make sure to also update your email address in the Company settings of QuickBooks Online. This ensures your customers see the correct contact info for your company on sales forms.
If you’re experiencing sign in issues, walk through these troubleshooting steps to try and access your account.
What could go wrong: I’ve tried all of this, and still can’t log in
If you're not able to sign in using any of the steps above, don't worry. We'll help you get back into your account.
Our guide to recovering your account when you can't sign in covers a few different scenarios. Choose the one that works for you, and you'll be back to business in no time.
That’s it for today! While we hope you never experience any of these problems, we’re here to help if you do. Stay tuned for more What could go wrong content to help you prep for tax season - even in the worst-case scenario.
