My Quickbooks pro desk top keep aborting and shutting down. How can we fix this problem?

Hi Lesley28,

Welcome to the Community. It's vital you get the help you need so you can continue to manage your business with peace of mind. I'll be happy to share more info so you're on the right path with achieving your QuickBooks goals.

Based on the details you've shared above, I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 Feel free to keep me posted on how you make out, I'll be one message away in case you need anything else. 

@Lesley28 

Can you open the sample file without any issue?

Which Windows OS and QB Desktop year version do you have?

My QB Pro Desktop keeps shutting down on my backup computer when trying to restore a backup.  It happened a few times in December, now I am not able to restore the latest backup.  Both computers have latest updates.  I have tried the latest Tool Hub and it did not find any issues.

Hi jvr-john,

Thanks for joining us here.  There are several reasons causing the issue, such as compatibility, network issues, or company file concerns.  Give these steps a try;

1. Open the QuickBooks Tool Hub as an Admin user

2. Click on the [company file issues] tab, then hit the Run QuickBooks File Doctor

3. Hit OK, when the prompt appears stating “File Doctor will take a minute or two to open, please wait till the File Doctor Launch automatically.“

4. When it opens you will see three options (Repair Company File, Repair Network, and Repair Both).

5. If you're using QuickBooks on multi-user mode, I recommend choosing repair Network and Company file.

In addition, here’s helpful information about the operating system, hardware, software, and other requirements to run QuickBooks Desktop 2024.

If the issue persists, please contact us outside of Community.  It would be our pleasure to work with you in real time, and ensure you're back to business as soon as possible!

If you have any other questions, feel free to touch back with us.  We're here to help!
 

@jvr-john 

Can you open the sample file without any issue?

Which Windows OS and QB Desktop year version do you have?