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irenewaldvogel
Level 2

QuickBooks Desktop Pro 2015

I downloaded QuickBooks Desktop Pro 2015 onto my new computer.  It then asked for my License and Product number.  But when I entered them, they say they are not valid.  But I know they are.  I originally installed and registered this product in my old computer in January 2018.  Does anyone know why my license and product number isn't working?

Solved
Best answer January 30, 2024

Best Answers
Trish_T
QuickBooks Team

QuickBooks Desktop Pro 2015

Hi irenewaldvogel,

 

Thanks for getting back to us here.  Please contact our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri, 9am-8pm ET.  They will be happy to work with you directly and ensure you're back to business as soon as possible!

 

If you have any other questions, feel free to reach out.  We would be glad to help!

View solution in original post

13 Comments 13
4Gal
Level 11

QuickBooks Desktop Pro 2015

You have QB Desktop 2015 Canadian Pro, correct?

Make sure to use the installer file for that version, not US version.

If you are not sure, use the trial version to open your file.

irenewaldvogel
Level 2

QuickBooks Desktop Pro 2015

Hi.  Yes, I downloaded the Canadian version.  It then accepted my license and product numbers.  But now it won't let me register the product.  And without registering the product, I cannot use the program.  So I'm locked out. 

JamesM4
QuickBooks Team

QuickBooks Desktop Pro 2015

Hello irenewaldvogel. I'd like to help so you can utilize the program to your advantage. To get started, what happens when you attempt to register the info in QuickBooks?

4Gal
Level 11

QuickBooks Desktop Pro 2015

@irenewaldvogel

Chat Support and ask them to generate the activation code. If they refuse, you can use the trial version as a workaround.

Trish_T
QuickBooks Team

QuickBooks Desktop Pro 2015

Hi irenewaldvogel,

 

Thanks for getting back to us here.  Please contact our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri, 9am-8pm ET.  They will be happy to work with you directly and ensure you're back to business as soon as possible!

 

If you have any other questions, feel free to reach out.  We would be glad to help!

irenewaldvogel
Level 2

QuickBooks Desktop Pro 2015

Hi James.  It just spins ... I don't get a registration screen ... and then at the bottom is says done.  So now I can't access my business accounts because I haven't registered.  How can I fix this?

 

Trish_T
QuickBooks Team

QuickBooks Desktop Pro 2015

Hi irenewaldvogel,

 

To ensure you're able to access your QuickBooks account, please contact the number I have provided above.  Our QuickBooks Desktop Customer Care team will be able to work with you directly and ensure you're able to access your books without delay!

 

If any other concerns or questions come to mind, let us know.  We're here to help!

4Gal
Level 11

QuickBooks Desktop Pro 2015

@irenewaldvogel 

Try to reinstall your QBD 2015 in Win 8 compatibility mode. If the same problem persists, consider to install a newer version to isolate the problem,

4Gal
Level 11

QuickBooks Desktop Pro 2015

@James Aultman 

If you need further assistance, please reply to this thread or contact our support team at 1-𐌚oo 𐌚Ч⒌ 𝟗⒍⒍⒍.

 

Your support team? What is the company name and website?

irenewaldvogel
Level 2

QuickBooks Desktop Pro 2015

Hi James.  I called QuickBooks and they solved my problem!   I'm back to using my QuickBooks software and I'm a happy camper.    Irene

irenewaldvogel
Level 2

QuickBooks Desktop Pro 2015

Hi!  I called QuickBooks and they solved my problem!   I'm back to using my QuickBooks software and I'm a happy camper.    Irene

irenewaldvogel
Level 2

QuickBooks Desktop Pro 2015

Hi Trish!  I called QuickBooks and they solved my problem!   I'm back to using my QuickBooks software and I'm a happy camper.    Irene

irenewaldvogel
Level 2

QuickBooks Desktop Pro 2015

Hi @4Gal . I called QuickBooks and they solved my problem!   I'm back to using my QuickBooks software and I'm a happy camper.    Irene

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