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wenzowski
Level 1

App broken. Every expense says "To complete your company upgrade or downgrade, please sign out and sign back in." but i'm not trying to upgrade. Get Human now. Worst chat

Broken for everyone or just me?
4 Comments 4
Dei Trading
Level 2

App broken. Every expense says "To complete your company upgrade or downgrade, please sign out and sign back in." but i'm not trying to upgrade. Get Human now. Worst chat

Try opening your QBO account on any private/incognito browser.

wenzowski
Level 1

App broken. Every expense says "To complete your company upgrade or downgrade, please sign out and sign back in." but i'm not trying to upgrade. Get Human now. Worst chat

Broken in regular & incognito; same failure in Chrome, Firefox, and Safari

wenzowski
Level 1

App broken. Every expense says "To complete your company upgrade or downgrade, please sign out and sign back in." but i'm not trying to upgrade. Get Human now. Worst chat

No dice, but thanks for suggestion!

JamesM4
QuickBooks Team

App broken. Every expense says "To complete your company upgrade or downgrade, please sign out and sign back in." but i'm not trying to upgrade. Get Human now. Worst chat

Hello wenzowski,

 

Welcome to the Community. QuickBooks is designed to be an easy-to-use program. It's important you're able to experience this benefit without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

The app is also designed to show all your clients. In the event the app isn't functioning normally as you've described, I recommend uninstalling and reinstalling the app. This is a good way to troubleshoot bugs that affect the app. By reinstalling it, this ensures you're on the latest version of the mobile app. You can visit these links to reinstall the QBO mobile app:

 

Give this a try and feel free to keep me posted on how you make out. I'll be a message away.

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