Dataswitcher help

Hi there Natbe,

It's great that you've decided to use QuickBooks Online to be able to help you keep track of your business's books. The transfer of data from Acomba to QuickBooks Online can be performed using the Dataswitcher software in order to not have to start over with a bank account. I can provide some information about the transfer of data.

Once the transfer is complete, I recommend doing all the steps provided Post-Migration Checklist in order to make sure that the data matches in QuickBooks and Acomba. If the transfer cannot be completed, or the steps of the checklist can't be completed, I recommend reaching out to the QuickBooks Online support team outside of the community so that they can guide you on the next steps to take. You can find the ways to reach out to them by following this link on how to contact the QuickBooks Online support team.

If you have any other questions, feel free to reach out here.

@Natbe 

Another option, contact us in private for assistance. We may help to migrate data to QB Online.

No one at QB help line knows what is going on. I’ve spent 4 hours on the phone. It seems the Sage 50 backup file in CANADA is not comparable with dataswitcher. 
I had to find out in YouTube you need a .ptb file for dataswitcher. The article says absolutely nothing about what file is needed….

the information is wrong and after 4 hours on the phone, left more confused than when I first called, I’m wondering if it’s even worth switching to QB if your help is so terrible??

@Mcfinnbookkeeping 

Contact us in private as another option. We may help to convert data from Sage 50 to QB Online CA version or other cloud based accounting apps.

Hi Glenda-Capras,

Thanks for joining us here.  I recommend reviewing our comprehensive guide to moving your data.  For additional assistance with converting Sage 50 to QuickBooks Online, please contact Sage support.  

Feel free to reach back out if you have other questions.  We'd be glad to assist!

I ended up getting the Dataswitcher email: support @ dataswitcher . com
They helped me way more than Quickbooks ever did after multiple chats and calls. Took me over 3 weeks to get answers, but the support at Dataswitcher were very helpful! Good luck.

Our QBOA account a manager assigned us a delivery service manager who took care of the migration. They walked us through what they needed.