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Frusturated
Level 1
posted
‎April 02, 2024 08:30 AM
last updated ‎April 02, 2024 5:30 AM

Does anybody else have issues with QBO accountant billing

QBO seems to think I owe them money all my invoices show paid. The invoice they show me doesn't match any invoices I have and they have refunded me twice in the last two weeks two different amount. They have now locked me out of QBO it takes forever to get a Tier 2 support to call you. I can't do my job, my clients are getting mad and the customer support at QBO is terrible. How does a company say that you owe but refund you money, what is going on with the development team in the background that can't fix an issue they created. 
It won't even allow me to change my billing information so I could at least get back to work.
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2 Comments 2
Trish_T
QuickBooks Team
QuickBooks Team
‎April 02, 2024 10:15 AM

Does anybody else have issues with QBO accountant billing

Hello Frusturated,

 

Thanks for reaching out to us here.  To ensure you're back to business as soon as possible, I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will have the ability to review your situation in more depth, and provide the best course of action.

 

If you have any other questions or concerns, feel free to reach out.  We would be happy to help!

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Ruth K
Level 1
‎April 02, 2024 01:50 PM

Does anybody else have issues with QBO accountant billing

Hey @Frusturated,

 

in such case, Directly Contact QB Help Desk at [scam number removed]

 

Thanks

Ruth

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