Hi Kandas,
Welcome to the Community. It's important you're able to have a seamless experience while using the program. Rest assured, I'll be glad to guide you on the right path so you can get back to doing what you enjoy.
In order to troubleshoot the issue you're experiencing, I recommend using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. You're welcome to ask questions as you browse through the article.
Feel free to keep me posted on how you make out. I'll be one message away.
