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islandowlresourc
Level 1

How do I cancel a subscription but keep all account info until our business is running?

I have no transactions, and won't have any for quite some time and would like to cancel or postpone payments for quickbooks.
2 Comments 2
JamesM4
QuickBooks Team

How do I cancel a subscription but keep all account info until our business is running?

Hi there, 

 

Thanks for connecting with us here. I'm sad to learn you're looking to cancel QuickBooks. Transparency is one of our top priorities and I'll be glad to point you in the right direction with this. 

 

For reference, here's an article that shows you how to Cancel your QuickBooks Online subscription. In case you're having issues you're more than welcome to contact our support team using the contact details below:

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, in a private message.

A specialist will be happy to take a look at your account and make sure you're back on track with your work. Feel free to keep me posted on how you make out. I'll be one message in case you need anything.

Fiat Lux - ASIA
Level 15

How do I cancel a subscription but keep all account info until our business is running?

@islandowlresourc 

You may cancel your account and resubscribe it within 1 year.

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