How do I switch between companies/businesses on the app? Can I? This seems like it should be easy but I can’t figure it out ,j

Hi there,

I know how busy you must be as the owner of multiple small businesses. If you have more than one company file in QuickBooks Online you can easily switch from one to another in the mobile app. I'll explain the steps for iOS and Android devices. 

iOS devices

If you're using an iOS device follow these steps to switch companies.

1. From the main menu, select Settings. Then select Switch Company.
2. Choose a different company.
 

Android devices

If you're using an Android device follow these steps to switch companies.

1. From the main menu, select the arrow next to the current company name.
2. Choose a different company.
 

That's all there is to it.

Have a great day!

The iPhone app settings do not have an option or switch company

HI there. Thanks for taking the time to post on this thread. I'd be happy to share more info on this so you can continue to manage your business with ease. In order to see the Switch Company option you'd have to be using the same email ID across all the accounts you currently have. I recommend checking to make sure that's the case on your end. I'll be a message away if you need anything else. 

when i created my account i used the wrong address. I tried to change it but it seems the intuit system still uses my old access to identify me. How do i change that?

Hi mmyburgh,

Updating your address is easy with QuickBooks Online! I'm happy to show you how. The steps below show you how to update your legal address.

1. Please navigate to accounts.intuit.com.
2. Sign-in using your QuickBooks username or email and password.
3. From the Personal info tile, select the blue hyperlink for Manage personal info.
4. Click the Address field to update your address.
5. Save to confirm the changes.

You can update your Company address and Customer-facing address from your settings in-product. Here's how you can do that from an internet browser on your computer:

1. From the Gear icon, select Account and settings. 
2. Within the Company tab navigate to the Address section.
3. Select the Pencil icon to make edits.
4. Update your address in the appropriate fields.
5. Click Save and Done to save changes.

Update the address from within the QuickBooks Online mobile app, by using the steps below:

1. Select the three lines.
2. Navigate to the settings Gear in the upper left corner.
3. Choose Company Information. 
4. Scroll down to find the fields for Company Address, Customer Address, and Legal Address.
5. Click Save to make changes.

I know you'll have your address updated in no time. Have a great weekend!

My Problem is not my address, it's is the email address associated with my account. If I'm in QuickBooks, on the top right it has the wrongly used email address. When I log in to intuit, the correct email address is displayed. I tried to change it but I do not know where to change the address that is displayed in QuickBooks account 

Thanks for clarifying that @mmyburgh. Because of what you're describing here, I'd like to have someone take a closer look at your account with you and be able to verify how details are appearing on the back end. With screenshots or a screen share session, we can be sure we're on the same page with which email you're seeing where and make sure you get back on track to using the email you'd like to use for your QuickBooks Online account.

Since that kind of discussion involves account details, we won't want to do that here in the QuickBooks Community, which is a public forum. Instead, I encourage you to reach out using one of the following methods.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

Connecting with our teams using these options, we can have a secure, one-on-one conversation and work with you on this. Don't hesitate to give us a shout!

I just downloaded it and I to not see the arrow on my Android device to add or switch between companies.  Upon set up it asked me to  choose a company which I did, but I have two other subscriptions on the Username and Passord

Hi CasaGrotto,

I want to make sure you're able to use the switch company feature to easily access your different QuickBooks accounts without having to sign out and sign back in. If all your companies are under the same user ID (email) and you're unable to view the option to switch between accounts, I'd recommend following the troubleshooting steps in this article to ensure your app is up-to-date and working as designed: Troubleshooting Quick-Start Guide for the QuickBooks Online app

In case the issue persists, please reach out to our tech support team for closer assistance using one of the steps shared above by Laura.

I'm here if you need anything else.

There is no arrow next to the company name anywhere in the software and there's no 'switch company' button or even anything remotely similar in the settings 

It's nice to have you here, @Jesse1.

I can provide the steps you can follow to switch between companies in the mobile app. If you are an iOS user, follow the steps below:

1. Click Menu at the bottom, then tap the Gear icon on the top-left of your screen.
   
2. Click on Switch Company at the bottom.
   

If you have an Android device, here are the steps to switch between accounts:

1. Login to your QBO mobile app.
2. Tap the Menu icon at the bottom.
3. You will see a switcher icon beside the Gear. Click on it.
   

If that doesn't allow you to switch, can you please share the version of your mobile device so we can check it? 

Come back here anytime for the updates or if you have further questions. I'll be right here to help you out. Have a good one.

I don't get the switcher icon on Android, although I have two companies on the same email. S22 phone, app version 27.33.0+1

Hi there. Are you able to see the switcher option after clicking on the Gear icon? 

@razie-razie-com 

Samsung S22, correct? Explore Secure Folder and you may be able to open dual QBO accounts at the same time.