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galya-plazus-com
Level 1

I bought two subscriptions to quickbooks online under one username email but I cannot switch company's profile. anyone has the same issue? I have multiple companies

 
3 Comments 3
JamesM4
QuickBooks Team

I bought two subscriptions to quickbooks online under one username email but I cannot switch company's profile. anyone has the same issue? I have multiple companies

Hi there, 

 

I can see the importance of being able to easily switch between your companies. Don't worry, I'll show you how to do this using simple steps. QuickBooks is an easy-to-use program that simplifies the way you manage your work. 

 

Here's how to switch between companies without having to log out each time you do that:

  1. Click on Settings .
  2. Under Profile, select Switch Company.
  3. From the list, select the company you want to switch to.

In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

galya-plazus-com
Level 1

I bought two subscriptions to quickbooks online under one username email but I cannot switch company's profile. anyone has the same issue? I have multiple companies

Hi there and thanks for replying. there is no profile page but the company details page with no option to 'switch company'.

Can you kindly check to see I have two accounts with you?

JamesM4
QuickBooks Team

I bought two subscriptions to quickbooks online under one username email but I cannot switch company's profile. anyone has the same issue? I have multiple companies

I see. Since this a public Community, I recommend getting in touch with a specialist outside of the Community using the contact details above. This ensures that your company info remains private and secure. Let me know if you have questions. 

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