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braddes-shaw-ca
Level 1

Im trying to set my company up as a Canadian company. When I go to put in address information. Can't choose Canada and can't preset Candian GST tax for my invoices?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

Im trying to set my company up as a Canadian company. When I go to put in address information. Can't choose Canada and can't preset Candian GST tax for my invoices?

Make sure you are registering to QBO CA version, not QBO US version. You may notice the subscription prices are different.

https://quickbooks.grsm.io/Canada

https://quickbooks.grsm.io/US

 

PatriciaT
QuickBooks Team

Im trying to set my company up as a Canadian company. When I go to put in address information. Can't choose Canada and can't preset Candian GST tax for my invoices?

Hi braddes-shaw-ca,

 

It's great you're using QuickBooks Online to easily manage your books. Selecting the proper region for your account is important in terms of language, currency, and tax set-up. To have a clear understanding of what's going on, I encourage you to reach out to support so one of our agents can have a closer look at your profile to find which region is associated with your account. From there, they'll be able to determine the best approach to help you resolve this situation. Here's how to get in touch. 

 

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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All the best to you! 

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