Is anyone else having issues on QBO accountant entering new customer names or new accounts in chart of accounts. They will not show up?

Also is anyone else getting this error message. I'm thinking its related to the issues above

Shell service failed to fetch url - https://qbonline.api.intuit.com/v1/company/9130350939792606/uibootstrap/companypermissions

status: 500

Hi there. It's important you're able to use the program without running into issues. Rest assured, I'll be happy to help from here. To get started, are you having the same issue while using a private/incognito browser window? 

Hi James

Yes the issue is the same when I use the incognito browser?

Thank you

Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this in a timely manner. You can get in touch using the details below:

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

You're more than welcome to keep